cuidado devolvi motor gasolina em garantia para HK e fiquei sem o produto.

[Pedro D. Manhani]

Dear HobbyKing representatives and hobbies enthusiastic,
I wana to tell something about my experiences with Hobby King.
I get NGH GT25 25cc Engine gas in the Hobby King store in april/2015 begin, and My worst experience of shopping through electronic trade was beginning. I received the product in early June and started the installation in the model airplane. It took me a while to install and in mid-July I did the engine break-in without take off the plane. I made the first flights apparently normal, except the vibration of the engine that was excessive. And more or less 5 tanks of fuel the engine broken dow. The inspection showed damage to the piston and cylinder as photo shown. I contacted the Support Center HobbyKing and then I started to realize that there was a product purchased from a reliable supplier. Everyone can view copies of emails exchanged between me and the HK representatives, outside the price paid, plus tax I had to pay upon receipt of the product, I spent over R to return the engine to HK. End result, not repaired the engine and even gave me back the broken engine sent.
I apologize if I couldn't show the e-mails in chronological order, but I believe that with some effort you can understand the reason of my deep disappointment with the HobbyKing.

Pedro Manhani
************************************************
Dear Customer,

We are sorry to inform that your warranty claim for RMA#184892 could not be proceeded further because we didn't receive a response from you within the last 45 days.

If you have any enquires, please contact our CUSTOMER SUPPORT CENTRE or talk to our 24/7 Customer Services Team via live chat on our website.

Thank you for your attention and support.
****************************************************************************

Best regards,
www.HobbyKing.com
* This is an auto-email, please do not reply.
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
________________________________________

sherlyn, December 30, 2015, 21:08:
Hi Pedro,
We're sorry if it took us some time to update you. Please bear with us as we are still waiting for the update of our warehouse processing manager. We and our Warranty department is continuously working to resolve this.
Please continue bearing with us as we are doing our best to resolve this. Please feel free to get back to us for the updates.
Thank you so much for the cooperation.
Kind regards,
Sherlyn D,
HobbyKing Support Team
For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.
________________________________________

Pedro, December 29, 2015, 06:03:
Hí Sherlyn,
As you asked in your december, 22 email, between 24/28 hrs I Would be informed about my issue.
Please tell me about your decision.
Kind regards.
Pedro
Enviado via iPhone.
Em 22 de dez de 2015, às 09:40, sherlyn (HobbyKing Support Centre) <support@hobbyking.zendesk.com> escreveu:
________________________________________

Pedro, December 27, 2015, 20:13:
Dear,
I do not consider this ticket solved because I'm waiting for your answer.
Best regards
Pedro
Enviado via iPhone.
Em 27 de dez de 2015, às 09:02, HobbyKing Support Centre <support@hobbyking.zendesk.com> escreveu:
________________________________________

sherlyn, December 22, 2015, 19:40:
Hi Pedro,
Thanks for purchasing from us!
We're sorry to know for what happened. This incident is certainly unusual and it was not our intention to cause an inconvenience on you.
Please bear with us as we are continuously working with our warranty department to resolve this. Please allow us the to get an update again from our Warranty department in 24 to 48 hours.
In the meantime, we seek for your patience as necessary actions are being carried out to address your concern.
Thank you for your understanding. Have a great day!
Kind regards,
Sherlyn D,
HobbyKing Support Team
For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.
________________________________________

Pedro, December 22, 2015, 03:37:
Kurt,
the last time I heard any information about my pending with the hobbyking was in 12/9/2015. I'm very upset with your company. I bought a product that could met my expectations, but it did not. I paid for it, I did everything that I was asked by the Hobbyking and so far, rather than resolve my problem all you do is ask for patience on my part. Listen well, the product sucks and was returned to you in 9/30/2015, can be seen in the receipt of posting at the post Office of Brazil, and also through the tracking number that was delivered to the recipient informed by mail of the Hon Kong Warehouse. If your company has a little respect to your consumer the minimum you have to do is return the payment back. Understand that I'm still going to stay with a loss of over $ 300.00, without that I already paid for the engine in your shopping, which is the sum of the tax they paid on receipt of the engine plus the cost of returning the product to your Warehouse in Hong Kong. Don't ask me more patience because I'm very angry with becouse it is not my fault, as his company proves to be incompetent to deal with this problem, it's not my fault. It's your fault.
I,m not know what I have to do against your company, but be sure that I will. I´m let talking to PayPal, after that I will handlle this situation.
Kind regards
Pedro Manhani
Attachment(s)
NGH GT25 HongKong0001.pdf

Your request (#1682620) has been updated.
To review the status of the request and add additional comments, please visit www.HobbyKing.com
________________________________________

Jessie Xu, Nov 10, 12:47:
Hi Pedro,
Thank you for contacting us. Sorry for the inconvenience that have caused you. Upon checking your order 20011287979, I have followed up this issue to our warranty department. If there are any update from them, I will contact you. Please kindly extend your patience for this issue for few more days. Your understanding and patience for this matter would be appreciated.
Have a nice day!
If you need further assistance, you may contact us through our 24-Hour Customer Support Center at www.hobbyking.com. Just click on the link at the top right part of the homepage to speak with one of our Live Online Chat representatives.
Kind regards,
Jessie Xu
HobbyKing Support Team
For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.
________________________________________

Pedro, Nov 7, 20:27:
This is a follow-up to your previous request #1654638 "NGH GT25 25cc Gas Engine Wi..."
Ladies and gentlemen,
feeling sorely disappointed with the treatment I've been receiving from Hobby King come to presence of v. Sas. to ask for a proper treatment for my problem with the NGHGT25 engine purchased from Hobby King. This motor broke right at the beginning had done 10 flights when caught the piston within the cylinder. At first I had plans to buy the failed parts "piston and piston cilinder" and do the repair here in Brazil because of the high cost of referral back to HongKong. Anyway I couldn't the piston cilinder and was coached by Hobby King Support Center to send the engine back to Hong Kong Warehouse in 14/F, Kerry Warehouse (Shatin) 30-42 Shan Mei Street, Fotan, Hong Kong. OK, the engine was sent back in 16/092015 with RA725761608BR tracking code and having been delivered to the recipient in 9/30/2015. Since then I can't return from Kerry's personal information Warehouse and Hobby King Support Center as well, this engine was already very expensive for us because of shipping costs to Brazil, more importation taxes, more shipping back costs, the manner to have my difficulties to diminish is to have my engine back fixed.
HobbyKing order# 20011287979
RMA 184892
Tracking # from Brazil (09/16/2015) to Hong Kong RA725761608BR that was arrieved there in 09/30/2015, refering Brazilian Post Office information.
I will be glade to hear something as soon as possible.
Thanks.
Pedro Manhani




## Please do not write below this line ##
Ticket #1654638: NGH GT25 25cc Gas Engine With Rcexl CDI Ignition (2.7HP) (EU Warehouse)


Your request (#1654638) has been deemed solved.
To review, comment and reopen the request, please visit www.HobbyKing.com
________________________________________

Pedro, Sep 20, 04:45:
Hí Devin,
I want to informe you that I open the RMA#184892 and I already shipped the engine back to Shatin Warehouse.
Pedro
________________________________________

Pedro, Sep 14, 23:33:
Very thanks Devin.
Pedro
2015-09-14 11:06 GMT-03:00 Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com>:
________________________________________

Devin, Sep 14, 22:06:
Hello Pedro,
When we send out the replacement we will have it marked as such and with a lower customs value so you will have to pay very little if any thing on import tax.
Devin
HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 14, 21:59:
Hí Devin, there is another question;
How can I to avoid to pay import tax again, because I already paid it on the first time when I picked it up at Brazilian Post Office.
There is same way your warehouse to show Brasil custom-house that is a warranty return item?
Looking forward to your early reply.
Thanks.
Pedro
________________________________________

Pedro, Sep 11, 20:07:
Thanks Devin.
Enviado via iPhone.
Em 11/09/2015, às 08:51, Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com> escreveu:
________________________________________

Devin, Sep 11, 19:51:
Hello Pedro,
You will need to fill out an RMA, When filling out the RMA you will see a list of our warehouses and the addresses to them.
Please complete a Returned Merchandise Authorization (RMA) Request Form by logging in to your account. You may refer to this link for instructions:
http://support.hobbyking.com/hc/en-us/a ... 95594e4a62.

HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 11, 05:28:
Hello Devin,
Could you tell me wich is the Brasil closest warehouse and that complet adress.
Thanks in advance.
Pedro
Enviado via iPhone.
Em 10/09/2015, às 15:13, Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com> escreveu:
________________________________________

Devin, Sep 11, 02:13:
Hello Pedro,
We do not offer that part as a replacement. You will need to fill out an RMA and return the whole motor to your closest warehouse.
Devin
HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 10, 22:19:
Dear HK, since the first time I have take the engine I could see a small risks on surface piston through thw window exausting. Because that and a very difficulty and costs to shipping it back, I mounted in the airplane and start break in following exactly as manual describe.
The fact of the matter is, it was running normaly until yesterday when broken down.
You can see the damages on the pictures annexed. Im looking for that parts but you have only the piston, that was ordered in your shopp yesterday. The piston ring is already inserted in the piston? Could you to handlle a piston glove shipping to us?
So, could you have to do to help us?
Thanks
Pedro Manhani
Attachment(s)
IMG_2841.JPG
IMG_2840.JPG


This email is a service from HobbyKing Support Centre.

Message-Id:NPSN938Q_55fdc957d70c8_36303fd4468cd32c4263f0_sprut
HobbyKing Support Centre (support@hobbyking.zendesk.com)

---------- Forwarded message ----------
From: HobbyKing Support Centre <support@hobbyking.zendesk.com>
Date: 2015-09-19 17:45 GMT-03:00
Subject: [HobbyKing Support Centre] Re: NGH GT25 25cc Gas Engine With Rcexl CDI Ignition (2.7HP) (EU Warehouse)
To: Pedro <pmanhani@gmail.com>

## Please do not write below this line ##
Ticket #1654638: NGH GT25 25cc Gas Engine With Rcexl CDI Ignition (2.7HP) (EU Warehouse)


Your request (#1654638) has been deemed solved.
To review, comment and reopen the request, please visit www.HobbyKing.com
________________________________________

Pedro, Sep 20, 04:45:
Hí Devin,
I want to informe you that I open the RMA#184892 and I already shipped the engine back to Shatin Warehouse.
Pedro
________________________________________

Pedro, Sep 14, 23:33:
Very thanks Devin.
Pedro
2015-09-14 11:06 GMT-03:00 Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com>:
________________________________________

Devin, Sep 14, 22:06:
Hello Pedro,
When we send out the replacement we will have it marked as such and with a lower customs value so you will have to pay very little if any thing on import tax.
Devin
HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 14, 21:59:
Hí Devin, there is another question;
How can I to avoid to pay import tax again, because I already paid it on the first time when I picked it up at Brazilian Post Office.
There is same way your warehouse to show Brasil custom-house that is a warranty return item?
Looking forward to your early reply.
Thanks.
Pedro
________________________________________

Pedro, Sep 11, 20:07:
Thanks Devin.
Enviado via iPhone.
Em 11/09/2015, às 08:51, Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com> escreveu:
________________________________________

Devin, Sep 11, 19:51:
Hello Pedro,
You will need to fill out an RMA, When filling out the RMA you will see a list of our warehouses and the addresses to them.
Please complete a Returned Merchandise Authorization (RMA) Request Form by logging in to your account. You may refer to this link for instructions:
http://support.hobbyking.com/hc/en-us/a ... 95594e4a62.

HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 11, 05:28:
Hello Devin,
Could you tell me wich is the Brasil closest warehouse and that complet adress.
Thanks in advance.
Pedro
Enviado via iPhone.
Em 10/09/2015, às 15:13, Devin (HobbyKing Support Centre) <support@hobbyking.zendesk.com> escreveu:
________________________________________

Devin, Sep 11, 02:13:
Hello Pedro,
We do not offer that part as a replacement. You will need to fill out an RMA and return the whole motor to your closest warehouse.
Devin
HobbyKing Product Specialist, New York
________________________________________

Pedro, Sep 10, 22:19:
Dear HK, since the first time I have take the engine I could see a small risks on surface piston through thw window exausting. Because that and a very difficulty and costs to shipping it back, I mounted in the airplane and start break in following exactly as manual describe.
The fact of the matter is, it was running normaly until yesterday when broken down.
You can see the damages on the pictures annexed. Im looking for that parts but you have only the piston, that was ordered in your shopp yesterday. The piston ring is already inserted in the piston? Could you to handlle a piston glove shipping to us?
So, could you have to do to help us?
Thanks
Pedro Manhani
Attachment(s)
IMG_2841.JPG
IMG_2840.JPG


This email is a service from HobbyKing Support Centre.

Message-Id:NPSN938Q_55fdc957d70c8_36303fd4468cd32c4263f0_sprut